Payments and refunds

Which payment methods do you support?

We support both online and offline payments. For online payments, our payment processor is Stripe and all major card types (including AMEX) are supported. You can also enable cash/ bank transfer/ offline payment function, or record details for tax-free childcare payment.

How long does it take to withdraw funds from Stripe?

This is all handled automatically through Stripe. You can choose the frequency you'd like to receive the payouts and the default payout schedule is daily. For more details, please read How to enable Stripe payment and control payouts.

How much is the credit card payment processing fee?

For credit/debit card payments, Pembee charges a 0.59% (+VAT for UK customers) application fee for Standard and Premium plan customers. The Pembee application fee is in addition to Stripe's payment processing fee. You can find details of Stripe's fees by visiting https://stripe.com/pricing.

Both fees are automatically deducted from the amount you receive for each transaction so there aren't separate invoices issued for these fees.

Is there any charge for a refund?

If you need to refund a customer, the Stripe transaction fee is not refundable (this is unfortunately a Stripe policy) but the Pembee application fee will be fully refunded.

If a customer cancels, you can choose to add a fee to a customer's booking and only refund the remaining amount.

Payments and refunds

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