Setting up Trial Tickets

Set up trial tickets

You can create trial tickets from an activity’s Tickets tab.

How to add a trial ticket

1. Open the activity you want to add a trial to.
2. Open the Tickets tab.
3. Select Add New Ticket and select Trial.

Trial ticket options

Price

• Leave at 0 for a free trial.
• Enter an amount to charge for the trial.

One-time trial restriction

Choose how strictly trials are limited:

• One session per attendee across all activities — each attendee can use only one trial across your whole business. (Recommended to prevent repeat trials.)
• One session per attendee for this activity only — each attendee can use one trial for this activity, but may take trials for other activities.

Sessions availability

Control which sessions the trial can be used for:

• Available for all sessions — trial valid for any upcoming session in this activity.
• Available for the next X sessions — trial valid for the next X upcoming sessions after booking.
• Available for specific sessions — choose particular dates or days when the trial is valid.

What users see

After you save the trial ticket, users will see that a trial is available for the activity. They follow the normal booking flow and complete the same fields you require at checkout.

Follow-up emails (Premium only)

If you’re on a Premium plan, you can enable automated follow-up emails for trial attendees:

1. Go to Settings > Emails > Trial Follow-Up.
2. Turn the follow-up on, edit the email text, and choose when it will be sent.